FAQ's
Ordering
Orders are only accepted online via our secure payment gateway. Simply follow these steps:
- Find the product/s you would like to buy
- Add to cart
- Proceed to checkout
- Review your delivery information
- Select your preferred delivery method – standard/express
- Make payment
These steps can be completed in less than 60 seconds. It’s nice and easy!
Payment & Pricing
We accept payment via Visa, Mastercard and Paypal. Payments are sent and received securely via our payment gateway. We have partnered with VeriSign and Eway, two of the most trusted brands in ecommerce.
Prices are subject to change. Pharmalife™ intends to regularly promote various products/rewards. Be quick to take advantage of special offers as you see them.
Delivery
Pharmalife™ offers flat rate delivery pricing as follows:
- Standard delivery - $4.99
- Express delivery - $9.99
- Delivery is free for orders over $99
- Initially, Pharmalife™ is only available in Australia
All orders will be dispatched the day following the receipt of your order/payment. Please allow 3 – 5 days for standard delivery and 2 – 3 days for express delivery. All orders are dispatched with Australia Post.
Returns
Pharmalife™ will accept the return of goods originally supplied by Pharmalife™ only by prior arrangement. Please contact us if you have any questions.
Updating Account Information
If you have changed address or email etc, simply log in to your account and edit the information. It only takes a few clicks.
Privacy
Pharmalife™ is committed to protecting your privacy in every way possible including complying with the National Privacy Principles in relation to collecting, using, disclosing, securing and allowing access to your personal information. Your identity is kept confidential and the information you provide is only used for the purposes outlined in our Privacy Policy. Please click on the link at the bottom of this page for more detail.
Security
When you make a payment, we use a secure payment gateway to transmit financial transactions to our bank in real time. Your credit card number is never stored on our server or in any place on the Internet. We do not even see your credit card number. Notwithstanding our detailed security measures, we are unable to warrant that unauthorised access to data cannot occur.
